Shipping policy

Last Updated: July 26, 2026

Thank you for shopping with Victoria Barcelona. This Shipping Policy explains how we process and deliver in-stock items and pre-order products.

SHIPPING DESTINATIONS

We currently ship orders placed through victoriabarcelona.com to addresses within the United States.

Shipping to Canada, Europe, and other international destinations is not currently available through our online checkout. We are working to expand our international shipping options.

IN-STOCK PRODUCTS

Products marked as “In Stock” are fulfilled from inventory available within Amazon’s United States fulfillment network through Amazon Multi-Channel Fulfillment.

In-stock orders are typically processed within 1-2 business days. Most orders are expected to arrive within approximately 3-7 business days after the order is placed.

Delivery estimates are not guarantees and may be affected by weekends, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

The shipping options and any applicable shipping charges will be displayed during checkout before payment is completed.

PRE-ORDER PRODUCTS

Products offered as pre-orders will be clearly identified on the product page before purchase.

Payment is collected at checkout to reserve the pre-order product. Each pre-order product page will display its estimated shipping date or estimated shipping period.

Pre-order products are not available for immediate shipment. Once the product has completed production, arrived in the United States, and become available within our fulfillment network, the order will be prepared and shipped.

The estimated shipping date is based on the production and transportation information available when the pre-order is offered.

If we become unable to ship a pre-order within the stated timeframe, we will contact the customer with an updated estimated shipping date. The customer may accept the revised date or cancel the unshipped pre-order for a full refund.

SHIPPING CONFIRMATION AND TRACKING

After an order ships, the customer will receive a shipping confirmation email containing the available tracking information.

Tracking information may require up to 24 hours to become active after the shipping confirmation is issued.

ADDRESS CHANGES AND CANCELLATIONS

Please review the shipping address carefully before completing the order.

If you need to request an address change or cancellation, contact us as soon as possible at sales@victoriabarcelona.com.

We cannot guarantee that an address can be changed or that an order can be cancelled after the fulfillment process has started.

LOST, DAMAGED, OR INCORRECT ORDERS

Victoria Barcelona wants every order to arrive safely and in perfect condition.

If an order arrives damaged, incorrect, or incomplete, please contact us at sales@victoriabarcelona.com within 48 hours of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the external packaging and shipping label

Please retain the product and all original packaging until we have reviewed the case.

After reviewing the information, we will work with you to arrange an appropriate replacement, refund, or other resolution. Customers are not required to resolve a damaged shipment directly with the shipping carrier before contacting Victoria Barcelona.

If tracking indicates that an order has been delivered but you cannot locate it, please contact us so that we can review the shipment and assist you.

DELIVERY DELAYS

Occasional delays may occur because of carrier disruptions, weather, public holidays, high seasonal demand, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will contact you using the email address or telephone number provided during checkout.

CONTACT US

For questions regarding shipping, tracking, damaged products, or pre-orders, contact:

Victoria Barcelona
Email: sales@victoriabarcelona.com
Website: victoriabarcelona.com