Returns & Exchanges
RETURN POLICY
Last updated June 23, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at wecare@victoriabarcelona.com to obtain a Return Merchandise Authorization (RMA) number.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A $2.50(*) restocking fee will be charged for all returns.
- * If it is a return due to a product defect or possible damage during transport, the return cost is free. If it is a return for a product in good condition, the return cost will be paid by the customer. Victoria Barcelona guarantees the good condition of the product upon delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: